Refund, Return, and Exchange Policy

At earcandles.shop, we are committed to ensuring you have a positive shopping experience. Our Refund, Return, and Exchange Policy provides a clear and fair process for handling product issues, in line with Google Shop standards.

1. Refund Policy

You may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving the item. Photographic evidence may be required. If the issue is verified, we will offer a refund or replacement, depending on your preference.

• Incorrect Item Received: If you receive the wrong product, notify us within 14 days. We will send the correct item at no extra charge or provide a refund if the correct item is unavailable.

2. Return Policy

For health and safety reasons, we cannot accept returns on used ear candles. However, we accept returns under the following conditions:

• Unopened and Unused Products: If you decide to return an unopened and unused product, you can do so within 14 days of receiving it. You will be responsible for return shipping costs. Once we receive and inspect the product, we will issue a refund for the product price, excluding original shipping fees.

3. Exchange Policy

We offer exchanges under the following conditions:

• Damaged or Defective Products: If your product is damaged or defective upon arrival, you can request an exchange within 14 days of receipt. You may need to provide photos as evidence. Once verified, we will send a replacement product at no additional cost.

• Incorrect Item Received: If you receive an incorrect item, you can request an exchange within 14 days. We will arrange for the correct product to be sent out to you at no extra charge.

• Unopened and Unused Products: If you change your mind and would like to exchange an unopened and unused product for a different item, you may request an exchange within 14 days. You are responsible for the return shipping costs, and any difference in price will be handled during the exchange process.

4. Return and Exchange Process

To initiate a return, refund, or exchange, please follow these steps:

1. Contact us at [email protected] within the specified time frame, including your order number and issue details.
2. Wait for our customer support team to provide return/exchange instructions.
3. Securely package the item, including all original packaging and accessories.
4. Ship the item using a trackable shipping method. Return shipping costs are your responsibility.
5. Upon receiving and inspecting the item, we will process your refund, exchange, or replacement within 7 business days.

5. Exclusions

Please note the following exclusions:

• Used Products: Due to hygiene reasons, we do not accept returns or exchanges on used ear candles.
• Third-Party Purchases: Items not purchased directly from earcandles.shop are not eligible for returns or exchanges.
• Unauthorized Returns: Items returned without prior contact with our customer support team will not be accepted.

By making a purchase on earcandles.shop, you acknowledge and agree to abide by this Refund, Return, and Exchange Policy.

Need Help?

If you have any questions or concerns, feel free to reach out to us at [email protected].