Refund and Returns Policy
Refund and Return Policy for earcandles.shop
At earcandles.shop, we want you to be fully satisfied with your purchases. We have established the following Refund and Return Policy to ensure a smooth and fair process for our customers while adhering to Google Shop requirements.
1. Refund Policy:
If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We may require photographic evidence to assess the issue. If the damage or defect is verified, we will offer a refund or replacement at our discretion.
Incorrect Item Received: If you receive an incorrect item, please contact us within 7 days of receiving the shipment. We will arrange for the correct item to be sent to you, or we may issue a refund if the desired item is not available.
2. Return Policy:
Due to health and safety considerations, we cannot accept returns on used ear candle products. However, we do accept returns under the following circumstances:
Unopened and Unused Products: If you change your mind about a product and it remains unopened and unused, you can request a return within 14 days of receiving the product. You will be responsible for return shipping costs. Once we receive the returned item and verify its condition, we will issue a refund for the product’s purchase price, excluding any original shipping fees.
3. Return Process:
To initiate a return or refund, please follow these steps:
- Contact our customer support team at [email protected] within the specified time frame, providing your order number and a detailed description of the issue.
- Wait for our customer support team to provide instructions for returning the product.
- Package the item securely, including all original packaging materials and accessories.
- Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.
- Once we receive and inspect the returned item, we will process your refund or replacement within a 7 business days.
4. Exclusions:
Please note the following exclusions from our Refund and Return Policy:
- Returns on used ear candle products for health and safety reasons.
- Items not purchased directly from earcandles.shop.
- Items returned without contacting our customer support team first.
By making a purchase on earcandles.shop, you acknowledge and agree to abide by our Refund and Return Policy as outlined above. This policy is designed to ensure fairness and a positive shopping experience for all our valued customers.
Need help?
If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected].
