Refund, Return, and Exchange Policy

At earcandles.shop, we are committed to ensuring you have a positive shopping experience. Our Refund, Return, and Exchange Policy provides a clear and fair process for handling product issues, in line with Google Shop standards and applicable consumer protection laws. This policy applies to customers in the United States.

1. Refund Policy

You may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving the item. Photographic evidence may be required. If the issue is verified, we will offer a full refund (including original shipping costs) or a replacement, depending on your preference.

• Incorrect Item Received: If you receive the wrong product, notify us within 14 days. We will send the correct item at no extra charge or provide a full refund (including original shipping costs) if the correct item is unavailable.

2. Return Policy

For health and safety reasons, we cannot accept returns on used ear candles. However, we accept returns under the following conditions:

• Unopened and Unused Products: If you decide to return an unopened and unused product, you can do so within 14 days of receiving it. Once we receive and inspect the product, we will issue a refund for the product price. Please note:

  • Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.

  • Original shipping fees are non-refundable unless the return is due to our error.

3. Exchange Policy

We offer exchanges under the following conditions:

• Damaged or Defective Products: If your product is damaged or defective upon arrival, you can request an exchange within 14 days of receipt. You may need to provide photos as evidence. Once verified, we will send a replacement product at no additional cost, including free return shipping.

• Incorrect Item Received: If you receive an incorrect item, you can request an exchange within 14 days. We will arrange for the correct product to be sent out to you at no extra charge, including free return shipping.

• Unopened and Unused Products: If you change your mind and would like to exchange an unopened and unused product for a different item, you may request an exchange within 14 days. You are responsible for the return shipping costs, and any difference in price will be handled during the exchange process.

5. Return and Exchange Process

To initiate a return, refund, or exchange, please follow these steps:

1. Contact Us First: Email us at [email protected] within the specified time frame (14 days for most cases), including your order number and details about the issue.

2. Receive Instructions: Our customer support team will provide you with the correct return address and any additional instructions.

3. Package the Item: Securely package the item, including all original packaging and accessories.

4. Ship the Item: Use a trackable shipping method to send the item to the address provided. Return shipping costs are your responsibility, except for damaged, defective, or incorrect items (we cover return shipping in these cases).

5. Processing: Once we receive and inspect the item, we will process your refund, exchange, or replacement within 7 business days. Refunds will be issued to your original payment method and may take 5-10 business days to reflect in your account.

6. Exclusions

Please note the following exclusions:

• Used Products: Due to hygiene reasons, we do not accept returns or exchanges on used ear candles.

• Third-Party Purchases: Items not purchased directly from earcandles.shop are not eligible for returns or exchanges.

• Unauthorized Returns: Items returned without prior contact with our customer support team will not be accepted.

7. Return Address Instructions

We do not have a constant return address. To ensure your return is processed correctly, please follow these steps:

1. Contact Us First: Email us at [email protected] with your order number and details about the issue.

2. Receive Return Instructions: Our customer support team will provide you with the correct return address and any additional instructions.

3. Ship Your Item: Once you receive the return address, securely package the item (including all original packaging and accessories) and ship it using a trackable shipping method.

8. Compliance with Local Laws

This policy complies with applicable consumer protection laws in the United States. If you are located in a region with specific consumer rights, please contact us for further assistance.

Need Help?

If you have any questions or concerns, feel free to reach out to us at [email protected]. Our customer support team is here to assist you!